Frequently Asked Questions
How do I get started with Ocean Rewards®?

It's simple. If you received an email simply click on the join link. From OceanRewards.com click the “Join Now” link at the top of the page. The annual membership fee is $79.

How do I earn Ocean Points™?

Easily earn Ocean Points by shopping in the Ocean Rewards online marketplace for the guaranteed lowest prices on top brand merchandise, wine, hotels, resorts, dining, activities, and more. Every time you purchase, you'll earn up to 25% back in Points to put toward your next cruise vacation.

What cruise lines can I use my Ocean Points™ on?

When you redeem Ocean Points (1pt = $1) as funds to your Ocean Rewards Reloadable Card, you can use your Card to make full or partial payment toward future cruise bookings or apply to your cruise as onboard credit. Participating Ocean Rewards cruise lines include on Princess Cruises, Carnival Cruise Line, Holland American Line, Cunard, and Seabourn.

Is this a credit or debit card program?

No. Ocean Rewards is not a credit, charge, or debit card program. Ocean Rewards is a rewards program that allows members access to an online marketplace where they can earn rewards in the form of Ocean Points on the purchase of hotels, resorts, merchandise, dining, wine and entertainment. As part of the program, members receive an Ocean Rewards Reloadable Card that is used to redeem Ocean Points. Earned Points are redeemed to the Card as funds (1pt = $1) and the Card is used as a form of payment. The Card is used to make full or partial payment toward future cruise bookings or to apply to a cruise as onboard credit on Princess Cruises, Carnival Cruise Line, Holland American Line, Cunard, and Seabourn. This is a Reward Card which may only be loaded and reloaded by Ocean Rewards, in accordance with the Program terms and conditions.

How much does shipping cost for merchandise purchased through Ocean Rewards®?

Shipping is free on select items! If there is a shipping cost, it will always be displayed online at the checkout and will be in line with the size and weight of the purchase. Members are also able to receive 1 cent shipping on 6+ bottles of wine.

When will I receive my Ocean Rewards® card?

Members who enroll should receive their Ocean Rewards Reloadable Card within 7 – 10 days after completing the enrollment process. If you do not receive your Ocean Rewards Reloadable Card, please call Customer Service at 844-GO-OCEAN (844-466-2326).

How do I know how many Ocean Points™ I have?

As you shop the Ocean Rewards site, the amount of earned Ocean Rewards is listed next to each item. The Ocean Rewards earned are displayed in the My Account section of the website. Once Ocean Points have been redeemed as funds to your Ocean Rewards Reloadable Card, you may check your cash balance on your Card at www.AmexRewardCard.com/OceanRewards or by phone at 1-833-249-6098.

Where can I Use My Ocean Rewards® Reloadable Card?

Your Ocean Rewards Reloadable Card can be used through your travel professional and with participating cruise lines. Participating Ocean Rewards cruise lines include on Princess Cruises, Carnival, Holland American Line, Cunard and Seabourn.

Do I have to use all of my points at once?

No. You choose how many Points to redeem from your account to your Ocean Rewards Reloadable Card. You may redeem all or, just a few – it’s totally up to you. The maximum balance you can have on your Ocean Rewards Reloadable Card at any time is $2,000 and you cannot load more than $2,000 in one day. We recommend waiting to redeem your points to your Card until you are ready to use them. For more details on terms and conditions of your Card, please see Cardholder Agreement at amexrewardcard.com/oceanrewards.

How are Ocean Points™ redeemed?

When you are ready to book your next cruise vacation you may redeem your Ocean Points™ as funds (1 pt = $1) to your personal Ocean Rewards® Reloadable Card. You may use the balance on your card to purchase future cruises or pay for onboard amenities on five of the World’s Leading Cruise Lines ®. Your Ocean Rewards Reloadable Card can be used with travel professionals and the participating cruise lines and should be thought of simply as a form of payment.

What do you mean by members-only?

There’s a small annual membership fee that gives you access to shop OceanRewards.com and earn 25% back on all purchases that can be used toward future cruises.

Will I get a good price on what I buy?

All merchandise purchased on the Ocean Rewards online marketplace at www.oceanrewards.com comes with a Price Match Guarantee and many have free shipping. If you find the exact same item on another website that is open to the general public before purchase or within 24-hours of purchase we will match the price and, you will still earn your Ocean Points on the new price.

Is there a good selection? Will I know the brands?

There are over 300,000 options available for you to earn up to 25% back Ocean Points on. We are constantly working to add new, exciting options for you to shop from. The current product selection includes famous name brands from over:

  • Hotels: 285,000+ Hotels worldwide, same great selection as other popular hotel sites, at guaranteed best rate
  • Resorts: 200,000+ Resort stays offered by 2,300 quality resorts worldwid
  • Dining Gift Cards: 7,000+ restaurant locations offered by more than 50 popular dining brands across the U.S.
  • Entertainment Tickets: 10 Million+ live sporting, music and theater events
  • Merchandise: 10,000+ products ranging from Home Goods and Luggage to Electronics and Sporting Equipment from Top Name brands – includes free shipping on most items
  • Wine: 400+ hand-selected wines from more than 70 wineries delivered directly to your home – includes $.01 shipping on 6+ bottles
How do I earn free cruises?

By shopping on OceanRewards.com, members can earn up to 25% cash back in Ocean Points on every purchase. Each Ocean Point you earn is equal to $1 USD when you redeem them as funds to your Ocean Rewards Reloadable Card. You can use the Card to pay for your next cruise or upgrade your onboard experience on one of the 5 participating World’s Leading Cruise Lines. Participating cruise lines currently include Princess Cruises, Carnival Cruise Line, Holland America Line, Cunard and Seabourn.

If I have loyalty status on one of those cruise lines will this program give me that same status on another one of those lines?

Ocean Rewards is the first rewards program to offer you the ability to earn your next cruise with 5 of the World’s Leading Cruise Lines. It does not change the status you currently have with a cruise lines nor does it let you transfer your status from one line to the other. It instead lets you earn or upgrade your next cruise with one of the participating cruise lines.

Do points expire?

Ocean Points™ do not expire as long as your Ocean Rewards® account is active and in good standing. Once the points are redeemed as funds to your Ocean Rewards® Reloadable Card, the funds are generally available within 30 minutes for your use with your travel professional or one of the participating cruise lines. To check your Card balance, please visit amexrewardcard.com.